Families are waiting over 10 days for their luggage after Sunwing flights

Multiple families have come forward to say that they have had issues getting their luggage following Sunwing flights. Some families have been waiting up to 10 days to receive their luggage. Mario Stojanac and his family among them.

10 days after their direct Sunwing flight from the Dominican Republic to Toronto, their luggage is still missing in action.  

"Right now, it's in an abyss," said Stojanac. "Where's my stuff and will I ever see it again, and why won't anyone tell me what's going on?"

The Stojanac family arrived in Toronto during the April 14th storm, where many flights were delayed and passengers were sent home without their baggage. Them, and several other families are still waiting on information regarding their belongings.

"I feel like they don't care," said Stojanac. "Absolute apathy."

The airline said a mixture of the weather and being short staffed on the day led to the baggage delays. When contacted by CBC News, a Sunwing spokesperson said they are "deeply disappointed" by the "customer service failures" that ensued. Going on to say that they are now working on contingency plans to prevent this from happening again, and have sent apology letters plus compensation to affected passengers.

However, Stojanac and his family have yet to receive any sort of compensation, and their luggage is still nowhere to be found. They waited at the airport for nearly three hours, with little direction from Sunwing regarding their delayed belongings.

"Why no one from Sunwing could have announced that is beyond my comprehension," said Mary Luz Mejia, Stojanac's wife. "It was like a game of broken telephone."

Since then Stojanac has tried to contact Sunwing multiple times, to little avail. When he did hear from them they had mistaken his luggage for his brothers. Following that, he was given the name of a courier who supposedly had his luggage. However, the company denied having it.

"I was pretty pissed off," he said. "Nobody can tell me where the stuff is."

They still have no idea when their luggage is set to arrive, and have since been forced to buy the necessities that were in their bags.

"It's not acceptable," said Mejia.