This spring, we will be updating our brand name from HUB SmartCoverage to a new name and look. There is nothing for you to do for this rebrand. Our rebrand will not change your coverage, policy terms, or support team. Our new brand reflects our commitment to a simpler, more modern approach to serving our customers. We will notify you of our new brand name before the change takes effect.
The Canadian Insurance Services Regulatory Organizations (CISRO) has published the Principles of Conduct for Insurance Intermediaries to help ensure the fair treatment of customers in the life & health and property & casualty insurance sectors.
Registered insurance brokers offer independent advice and Property & Casualty (P&C) insurance products from a variety of companies. Brokers must be licensed by the Registered Insurance Brokers of Ontario (RIBO). RIBO licensees are required to follow the RIBO Code of Conduct, which establishes rules and standards of professional conduct. As a customer, you have the right to professional advice from a broker who is well informed about the products they are selling. You have the right to be treated with fairness and integrity. Read the RIBO "About Your Insurance Broker" Fact Sheet (For Ontario Clients Only) to review what you should expect when dealing with a licensed insurance broker.